Case Study - Our new online hire service helps HDC

The benefits of using our new online reservation service for powered access machines has been given a big thumbs up by HDC of London – the first company to use the new service. Case Study - Our new online hire service helps HDC

HDC, who are shop fitting and point of sale specialists, found our AFI Online Hire Service to be easy, simple and convenient when they recently hired a Haulotte Star 10 for one day to install signage in a DIY outlet.

Louise Nicholson, HDC Company Secretary, said: “I thought that the whole process would be complicated and take a lot of time but it was quite the opposite. Ordering online was very easy. It took me only a matter of minutes to open an online trading account. I then received an email from AFI, again within minutes, which contained a link for me to log onto the system to order the machine I needed – it was that simple.”

“We have been customers of AFI since we began trading in 2003. In the past when I hired machines I would go on to their website to check out the machines I had been asked to order. Then I would ring the depot to order the MEWPs, sometimes my order couldn’t be dealt with straight away because they had to check whether the machines were available, so it would mean waiting for the depot to call me back to confirm the order,” she added.

“However, by using the online hire service I can instantly check out machine availability and place my order within minutes. It’s a brilliant service and it means I can also now order MEWPs at a time that suits me, even if it happens to be out-of-hours. I will definitely be using this service again.”